Reader support

Help with reading, cloud access and purchases

Email [email protected] for private help from Libratory’s maintainer, Petar Sabev.

Help us find the problem

Use the support action in the app’s account screen when possible. Its draft includes your account reference; you can inspect it before sending. Include your app version, approximate time, the provider or feature, and the error message. A screenshot is useful if it contains no private book text or personal information.

Never send your password, Apple authorization code, API keys or the book itself. An account reference helps locate a case; we may need separate proof of ownership before sharing private account details or making changes.

Credits or a purchase are missing

First use Check purchase status or Restore Purchases where offered. Do not buy another pack to resolve a pending purchase. TestFlight purchases are simulated; the separate funded beta allowance can run out even when test credits remain. Include your account or purchase reference when asking for help.

Refunds, privacy and deletion

For an Apple cash refund, use reportaproblem.apple.com. For incorrect credit charges, delivery problems, privacy requests or deletion difficulties, email us privately. See our service terms and privacy notice. You do not need an active account to contact support.